Privacy Policy
Last updated: 28 July 2026
This Privacy Policy explains how LPV GLOBAL LTD collects, uses, shares, and protects personal information through LPV.Agency, our marketing and content services, ClientWorkSystem, connected CRM services, and customer support.
1. Who we are
LPV GLOBAL LTD trading as LPV.Agency is registered in England and Wales under company number 15998720. Our registered office is 52 High Street, Pinner, England, HA5 5PW, United Kingdom.
For privacy questions or requests, email [email protected].
2. When this policy applies
This policy applies when you visit our website, contact us, buy or use our services, use ClientWorkSystem, receive marketing from us, or interact with a CRM or workspace that we provide or support.
ClientWorkSystem also has a product-specific privacy notice at https://record.lpv.agency/privacy. That notice gives additional information about the web, iPhone, Mac, Android, and Windows apps.
3. Information we collect
Depending on how you work with us, we may collect:
- your name, business name, role, email address, telephone number, billing details, and contact preferences;
- messages, enquiries, support requests, meeting notes, and information you give us during calls or forms;
- account, sign-in, workspace, user-role, permission, security, and service-activity information;
- CRM information such as contacts, leads, conversations, appointments, pipelines, workflows, and campaign activity;
- content you provide or create, including plans, scripts, captions, documents, images, video, and audio;
- connected social, advertising, email, calendar, website, or publishing account information;
- technical information such as IP address, browser, device, operating system, cookies, logs, and security events; and
- payment status and transaction references. Payment-card details are normally handled by our payment provider rather than stored by LPV.
4. How we use information
We use personal information to:
- respond to enquiries and provide requested information;
- create, configure, operate, secure, maintain, and support our services;
- manage accounts, subscriptions, payments, projects, and customer relationships;
- create, edit, schedule, publish, or measure content when requested;
- provide CRM, automation, communication, and customer-support functions;
- prevent fraud, misuse, unauthorised access, and service disruption;
- improve our services and understand how they are used;
- send marketing where you have asked for it or where the law otherwise allows it; and
- meet legal, accounting, tax, and regulatory obligations.
5. Our lawful bases
We process information where it is necessary to perform a contract or take requested steps before a contract, comply with law, pursue legitimate interests such as operating and securing our business, or where you have given consent. You may withdraw consent at any time, but this does not affect earlier lawful processing.
6. Customer data and our role
A business using our CRM, content, or ClientWorkSystem services normally decides why its customer, lead, employee, and business-contact information is used. That business is generally the controller of that information. LPV generally acts as its processor when we handle that information under its instructions.
LPV is a controller for information used for our own account administration, billing, security, legal compliance, service management, and direct relationship with you. Our customer terms or a separate data processing agreement may provide more detail.
7. Managers, team members, and permissions
Customer organisations may invite owners, managers, employees, or contractors and give them access to one or more business workspaces. Their assigned role determines which accounts, features, and information they can view or change.
The customer organisation is responsible for selecting suitable permissions, reviewing access, keeping user information current, and removing access when it is no longer required. Authorised users must keep information confidential and use it only for authorised work.
8. LPV support and administrative access
Authorised LPV personnel may access a customer workspace and its connected CRM sub-account when reasonably necessary to provide the contracted service, resolve a support request, configure or maintain the service, protect security, restore access, or carry out the customer’s documented instructions.
Depending on the work, this may include account settings, contacts, conversations, calendars, media, workflows, integrations, social connections, and related activity. Some CRM functions allow authorised agency administrators to access multiple customer sub-accounts or temporarily enter a user view without obtaining that user’s password.
We restrict this access to authorised personnel and authorised work, require confidentiality, and do not use customer information for unrelated purposes. We may keep support and service records to document the reason for access and work completed.
9. Service providers and connected platforms
We use service providers to help us host, secure, communicate, process payments, provide CRM functions, create or process content, analyse service performance, and deliver support. Depending on the services you use, these may include HighLevel or LeadConnector, hosting and email providers, payment providers, social and advertising platforms, and artificial-intelligence providers such as Google Gemini or OpenAI.
Providers may process information only for the contracted service or as otherwise permitted by law. When ClientWorkSystem sends information to an AI provider, the product-specific notice explains the information involved and the available choices.
10. International transfers
Some providers process information outside the United Kingdom. Where required, we use an adequacy decision, approved contractual safeguards, or another lawful transfer mechanism and assess appropriate protections.
11. Cookies and website technology
Our website may use essential cookies needed for security and operation and, where enabled, analytics or marketing cookies. Non-essential cookies should be used only after the choice required by applicable law. You can also control cookies through your browser, although blocking essential cookies may stop parts of the site from working.
12. How long we keep information
We keep personal information only for as long as needed for the purpose collected, the contracted service, support and security, legal claims, and tax or accounting duties. Retention periods vary by record type. We delete or anonymise information when it is no longer required, unless the law requires longer retention.
13. Security
We use reasonable technical and organisational measures intended to protect information against loss, misuse, unauthorised access, alteration, and disclosure. No internet or storage system can be guaranteed completely secure. Customers are responsible for protecting their credentials, choosing suitable user permissions, and telling us promptly about suspected misuse.
14. Your rights
Depending on the law that applies, you may have rights to access, correct, erase, restrict, or receive your personal information, object to certain processing, and withdraw consent. You may also complain to the UK Information Commissioner’s Office at ico.org.uk/make-a-complaint.
Email [email protected] to make a request. We may need to confirm your identity. If your information was supplied to us by an LPV customer, we may refer the request to that customer where it is the controller.
15. Marketing
You can unsubscribe from marketing emails by using the link in the message or contacting us. Service, billing, security, and support messages are not marketing and may still be sent when needed.
16. Children
Our business services are not directed to children. Please do not provide children’s personal information unless it is lawful, necessary for an agreed service, and appropriate safeguards are in place.
17. Changes to this policy
We may update this policy when our services, providers, or legal duties change. We will post the current version on this page and change the “Last updated” date. We will give additional notice where a material change requires it.
18. Contact
LPV GLOBAL LTD
Company number 15998720
52 High Street, Pinner, England, HA5 5PW, United Kingdom
[email protected]
